Chi-Balm guarantees your satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from chi-balm.com or payment made at our San Rafael retail store.
Must have a valid sales receipt or chi-balm.com packing slip.
Cash Refunds: Cash refunds are given on products purchased with cash only. Must be returned unused, within 30 days of the purchase date with a valid sales receipt or chi-balm.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History within 30 days from the date or purchase.
Exchanges: If the customer returns non-opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, chi-balm.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History).
No exchanges or refunds will be given on non-Chi Balm brand items unless they are accompanied with a valid sales receipt, chi-balm.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History.
Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.
Merchandise Credit (Chi Balm Gift Card): If the customer returns an unused, unopened, used or opened Chi Balm product without a receipt and does not wish to process an exchange for a product, a Chi Balm Gift Card will be issued. The Chi Balm Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a Chi Balm Gift Card will be issued another Chi Balm Gift Card as a Merchandise Credit.
Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or chi-balm.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or chi-balm.com packing slip must be presented at the store when returning the products.
Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.
Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.
Mis-ships: If determined that Chi Balm has mis-shipped a product, the shipping charge will be refunded if the customer requests a credit refund but not on exchanges.
PayPal: PayPal returns must be mailed and addressed to “Chi Balm Returns” in c/o Bay Health at 866 4th St, San Rafael, CA 94901 for refund/exchange. Before crediting account back to you.
*If the product came in a box or a container, you need to bring it along also in order to receive an exchange or a refund.
